why doesn't opm institute a program simlar to what some cale tv companies have? If the wait is over 5 minutes let the person who phoned leave a number that they can be reached at. at least the person can get something done while they are waiting for someone to answer there questions. My time is just as important to me as the time of the employees. Your e-mail response times are a joke. Answers should be received within at least 72 hrs. 6 weeks is to damn long a time to wait for an answer. some one needs to wakw up.
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